Going from Windows to OS X could be very rewarding. There's a reason, as you might be aware, why a growing number of people today are upgrading from Windows boxes to Macbooks. Small wonder the Mac's market share is exploding. Of course, regardless of how exciting reported Mac performance proves to be: you ought to think about a wise optimizer for maintenance. Otherwise, assume severe less than optimal use of space in no time, making your Mac slow. Is that the best you can do? Check web sites full of queries. Users are wondering "my Mac keeps freezing", "how to uninstall programs on Mac" or "my Mac is slow" to say nothing of "uninstall Mac". Tired of figuring out registry errors? Time for a clean registry? mackeeper malware
So, you're concerned when it comes to your computer's system security? Sadly, what with their vast market success, viruses and similar malware aren't simply something PC owners have to take into account any longer. No shortcuts here. Bottom line: you're going to need effective AV software.
Ask yourself, are you ready if burglars steal your computer? It's time to add a little something on your system. This app hunts down your stolen Mac and emails an automated document updating you on the circumstances - and this includes a photo of the one responsible. You read that right: you'll have pics of the culprits. Doesn't that sound like it'll set your mind at ease?
While we're talking about computer security, you should look into robust password techniques as well. Hiding your private data files is critical, but give real thought to securing any financial information. Does your creative works need anything less than this?
Thankfully, it's easy to deal with any of these problems straightaway. Reading reviews will reveal an entire utility bundle. It's called MacKeeper, developed by ZeoBits. Take the opportunity to optimize performance. Everything on your computer will be safe. In addition, keep your registry clean, eliminate irrelevant apps and lots more. Therefore I have to strongly recommend you look over MacKeeper thoroughly. ZeoBits are happy with their many endorsements on websites playing host to Mac and antivirus software reviews.
Having a Mac computer can be very satisfying. Investigate and you will see increasing numbers of men and women have a Mac about the house. But in spite of how exciting your computer's performance proves to be: you should think about a good registry cleaner just in case. Else, anticipate severe cluttering before you know it, resulting in slowdown. Obviously, you don't want to see this! Just look at websites full of queries. Some gems: "how to speed up my Mac", "how to uninstall programs on Mac", or "my Mac keeps freezing". Tired of fixing registry errors? Does your registry need a clean up?
Feeling nervous about your Mac's system security? Nowadays, viruses and similar malware aren't just a PC thing any longer. Therefore, any Mac owner worth his salt should look at up to date AV software.
Ask yourself, are you prepared for burglars to abscond with your Mac? There is a computer program you want. This software package tracks down what it's installed on and transmits an automated document with its position - including a photo of the one responsible. No, really: your property can take pictures for the prosecution. Don't you think that'll make returns quicker? mackeeper mac
While we're thinking about computer security, we recommend you password protect your hard diskwhich scarcely needs saying. Making sure personal data files stay out of the public eye is fundamental, and that's before safeguarding your fiscal information. And, of course, your priceless IP.
You should find it easy to deal with any such problems straight away. Anyone can install a whole bundle of powerful system utilities. Any review of MacKeeper will tell you of its value. Take the opportunity to accelerate your Mac. It protects every file you've stored. Moreover, delete outdated software and much more. Consequently we have to recommend you look over MacKeeper with care. ZeoBits are rightly proud of their prime scores on Mac forums. Best of all, it's even effectively supported.
Having a iMac is amazing. We hardly need to inform you that a large number of end users have deserted Windows. Small wonder Apple's star is on the up. Nonetheless, however pleased your new computer helps make your family - you really should give some thought to a smart registry cleaner for maintenance. If you don't do this, count on severe less than optimal file distribution almost immediately, resulting in lag. Is that the best you can do? Check sites full of queries. People are pondering "how to speed up my Mac", "how to uninstall programs on Mac", "my Mac is slow", or "my Mac keeps freezing" and even "why is my computer so slow". Tired of figuring out registry errors? Is your computer in need of a clean up? Want a foolproof means of uninstalling programs on Mac?
So, you're concerned when it comes to your Mac? As Macs are becoming ubiquitous, many viruses aren't simply a Windows thing anymore. They're going to trouble the Apple world to boot. Therefore, a very important factor you cannot leave out from now on is up to date AV software.
Ask yourself, what do you do someone takes your computer? It's time to install something on your machine. It pinpoints your property and supplies an automated document to tell you where it is right down to photographs from its web cam. Yes, you read right - it provides snap shots of the thieves. The cops will appreciate that. mackeeper scam
While we're looking at computer security, we recommend you password lock your datawhich should go without mentioning. Securing your confidential documents is important, as well as protecting your banking information. Any IP you own demands identical respect.
We can help you address any such issues today. A professional overview of Mac software will uncover an entire system utility bundle. MacKeeper is a fantastic tool. Now's your chance to get your box back up to full speed. The contents of your computer will be protected. Moreover, keep your registry clean, get rid of outdated apps, etc, etc. Accordingly we strongly suggest you take a good look at ZeoBits' creation. It's racked up prime scores on web sites featuring Mac and antivirus software reviews.
Jumping to Apple computers is an awesome experience. We needn't tell you that a large number of individual consumers have a Macbook at home. Of course, irrespective of how satisfied you are with it - it'll need a wise advanced registry optimizer just in case. Else, prepare for severe non-optimal file distribution almost immediately, causing lag. And of course, you don't want this! Just look at some boards which are full of questions. Search for "my Mac is running slow", "how to speed up my Mac" or "how to uninstall programs on Mac" and even "uninstalling programs on Mac". Bothered by these problems? Does your registry need a clean up? what is mackeeper
So, you're concerned about your Mac's system security? As a result of increased market share, many viruses aren't just limited to Windows computers. So any Mac user should look at up to date antivirus software.
Lastly, what do you do when your cherished Mac gets taken? Are you aware there's an elegant piece of software you could use? It pinpoints what it's running on and generates an automated document updating you on the situation - and this includes a photograph of the thief. We're not joking - what they stole grabs pics of the crooks. The police will certainly appreciate it.
While we're talking about security, we recommend you apply strong passwords as well. Keeping personal documentation private is immensely important, to say nothing of safeguarding your fiscal information. And you'd do as much to protect valuable intellectual property.
Well, it's easy to address any such issues immediately. A review of Mac software will guide you to an entire utility bundle. Any MacKeeper review will show you of its value. Now's your chance to make your computer run faster. You get protection for all the files you've stored. In addition, keep your registry clean, eliminate useless programs, etc. Naturally I advise you have a long look at the program. It's collected rave ratings on Mac forums.
A basic integration of LP Mobile into an existing iOS app is simple:
Get the latest LP Mobile Library from your account representative.
Drag the extracted iOS Native Library folder into your Xcode project. Check "Copy items into destination group's folder (if needed)". Select the option to "Create groups for any added folders".
Ensure that the following extra frameworks and static libraries are linked to your app:
CoreText
MapKit
CFNetwork
SystemConfiguration
QuartzCore
CoreGraphics
libs.dylib
Initialize the LP Mobile library in your app delegate's application:didFinishLaunchingWithOptions: method like so:
For more advanced features like sending custom variables, hiding the 'live chat' tab, creating a custom button, calling delegates to hide your button when agents are not available, and much more, check outNative iOS Advanced Integration (library v2.0)
This course covers how to get started using the LivePerson Community. When you complete this course, you'll be able to:
Connect with people, places, and content in our community
Create content and collaborate using our community
Manage the activity in your community streams
We recommend that you work through the course sections listed below in the order indicated. Please post any questions you have along the way as a discussion in this Using the Community space , or as a comment to any of the lesson documents below. A Community team member will answer your question as soon as possible.
If you're looking to connect with LivePerson product experts and other customers, please check out our Customer Network space.
Want to develop, extend and integrate new applications that leverage LivePerson's real-time intelligent engagement capabilities? Become a LivePerson Developer.
Operator Alerts is a tool to integrate external content into the Agent Console. Operator Alerts can also be customized to create a seamless integration with external services such as CRM systems or provide built-in tools for your agents. Providing such integration saves time because it removes the need to toggle between screens and applications during the chat. As agents usually need to take concurrent chats, this expedites their job and helps them keep focused on the interaction with the visitors. For example, you can embed a form that displays selected variables that are passed from a CRM system to the Alerts tab in the Agent Console.
For more information on Operator Alerts, refer to the following knowledgbase articles:
Typing on a computer keyboard is very different than typing from a mobile device. Because of this there are some less than desired impacts on your chat deployment.
Some include:
Longer Chat Times
Longer Chat Times = Less Queue Capacity (Chats per labor hour, less conversions per labor hour)
Increased customer frustration related to the time it takes to respond from a mobile device.
Despite these challenges, visitors still want to chat. Here are a few tips & recommendations to help improve the visitor experience and shorten chat times.
Only make chat availablewhenchatisavailable. Click Here (requires login & registration is free) for an article in the LivePerson Developer community that explains how to check for agent availability.
Build Pre-Chat Questions toSet The Tone
Simply opening an open chat dialogue from a mobile device leaves your visitor with the burden of introducing the topic they wish to speak about. You can ease that burden by creating leading questions that narrow the topics. These questions/topics can be passed as custom variables to the chat operator.
Example: You have a mobile site that sells floral arrangements, gift baskets and candy. To help guide the conversation you can narrow the topics by asking leading questions when a visitor wants to chat.
Click Here for REST Chat API Reference on passing variables.
Make Agents Aware They Are Taking A Mobile Chat versus a Web Based Chat
You will want to know the difference between mobile & traditional web based chats. Here are a couple of quick ways to set that up.
Establish a 'Mobile' or 'App Specific' skill. Ex. mobile-chat-sales-english
Create an Alert Rule via your LivePerson account for your chat agents
Ex. When Chat is Established--> If the visitor's skill group is 'mobile-chat-sales-english' add a 'Mobile Chat' operator alert for this visitor.
By doing so you chat agents will know to handle these chats differently than a traditional web based chat.
Train Agents to Handle Mobile Chats Differently
When Chat Agents can identify that the person they are chatting with is a mobile device user they should treat the chat differently. Set the expectation with your agents that they have to make the extra effort to Understand The Customer. Here are some quick recommendations:
Ask leading questions that require "Yes/No" responses. Ex. "Would you like your gift basket delivered on Thursday afternoon or Friday morning? "
Create a canned response tree only for mobile chats to avoid confusing web based with mobile based responses.
Send Mobile URL's to Mobile Users! If your chat agents use canned responses and send URLs to customers to help show them different products it makes sense to do the same with your mobile customers, however, you should send them links to your mobile pages not your traditional web pages. Nothing will devolve a sales chat into a troubleshooting faster than sending a traditional web based URL. Here are some thoughts:
Create an inventory of your mobile URLs to include in canned responses.
If you send visitors to mobile pages, create a button/link that takes them back into the chat interface from the mobile page. Sending a visitor out of the chat window into their mobile web browser requires them to have the ability to switch back to the chat interface. By not creating an easy link back to the chat interface so you run the risk of abandoned chats and unnecessarily increasing the overall length of the chat.
Combine these elements into your mobile chat strategy and you should be well on your way to creating a positive customer experience!
In today's DTOD we will cover Live Key & Plug-In Approvals
Once you have concluded the development phase of your application, a Live Key will allow you to use your application with your Live account.
Live Key Prerequisites:
Let's begin with a quick overview of the prerequisites needed in order to obtain a Live Key.
Live Keys are approved only for active LivePerson accounts and are subject to licensing fees. In addition, Live Keys are only available with select LivePerson product lines. (Please contact your LivePerson account executive for more details as needed.)
If you are a partner requesting a Live Key on behalf of a customer and/or for your application, you must be an active Platform Partner. (For more details, please contact partners@liveperson.com)
Requesting a Live Key:
Follow the easy steps below to submit your Live Key request:
First, you will have to register and login to the community. Once logged in, mouse over Resources > API Keys & Accounts > Create New Application Key. Please fill all the fields as required.
Live Key & Plug-In Approvals:
LivePerson reviews your application and if acceptable a Live Application Key is made available. A LivePerson representative may contact you during this stage. Please allow up to 2 business days for Live Key approval. For Plug-Ins, please allow up to 5 business days to review the XML code.
If you would like to receive more update on what's new in the Developer Community, see this thread on how to subscribe to the community's email notifications and stay up-to-date.
In today's DTOD we will cover two of the most common issues our developers have encountered regarding TimeStamp Authentication in Oath.
API Rest Based Signed Request : Server / Client time synchronization
Problem: It is possible that there will be a difference between the current time (UTC) set on the client consuming the LivePerson APIs and the server providing them. If the difference is substantial, the server will reject the request.
Solution: It is possible to overcome this by making sure the discrepancy is eliminated on the client. Simply calculate the time deviation by subtracting the value in the “Date” header of the response you received from the request to the API base URL and multiply by -1. The value you get from this calculation add to the timestamp value (“oauth_timestamp”) you send as part of the next requests you make to the API server. Note, that cases where there is a delay between sending the initial request and receiving its response can result in this solution still not fixing the issue, in that case you may wish to use the “Date” header of the error response sent from the server to calibrate the timestamp again and reissue the request.
API Rest Based Signed Request : Signature Encoding
Problem:
You send requests to the API server and sometimes they go through and sometimes you get a signature invalid error.
Solution:
You need to URL encode the signature header (“oauth_signature”) using RFC-3986 so there aren’t any characters in there like the ‘+’ sign. These are the allowed characters: "abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ0123456789-_.~", any other character must be correctly encoded.
An application is a solution that is built on top of the LivePerson platform, and is added to an account to provide extra value. Applications are developed using LivePerson’s Open Platform architecture.
This document explains the steps required for you to work in the development environment, from requesting an Application Key, building the application, testing it in the development environment and then making it available to live accounts. The figure below illustrates the basic steps for developing API and plug-in applications.
Developing an Application
Follow these steps to develop your application:
1. Register as a Developer: Click the Register link to create an account to access the LivePerson Developer Community.
2. Create an Application Key: From the Resources menu, point to API Keys & Accounts and the select Create New Application Key. This key is used to identify every application that is developed. To develop a LivePerson application you must first receive a unique Application Key from the LivePerson Developer Community, and then include it in every request. The following page is displayed.
Note:When creating an initial Application Key, select Development in the Purpose field to indicate that this key is for development or testing purposes.
You can select the following types of APIs:
Agent API (Signed REST)
Create agent chat applications from any desktop, mobile device or server-based software application. These applications enable agents (real or virtual) to log into their LivePerson account, take chats from visitors and to transfer chats to other agents. LivePerson recommends that agent chat applications should be signed. For more information, refer to Agent API Reference and OAuth for Signed REST Communication.
Application Plug-Ins
LivePerson plug-ins are application components of packaged business rules. Use plug-ins to create intelligence solutions that respond to visitor events and interact with the visitor's browser or with third-party systems. For more information, refer to Getting Started with Plug-Ins.
Create chat sessions using Signed API calls. Access is restricted to applications that use the OAuth standard to authenticate against the LivePerson platform, and which have been granted explicit access by the account owner. For more information, refer to REST Overview, REST Chat API Reference and OAuth for Signed REST Communication.
Chat API (Unsigned REST)
Create chat sessions using unsigned API calls. Applications using the Unsigned REST Chat API may only access specific accounts that are approved during the Application Key request process. In addition, those accounts should allow unsigned API calls. For more information, refer to Building a RESTful Chat.
Visit API (Signed REST)
Monitor the activities of your visitors beyond your website -- on a wide range of devices, applications and websites (as long as they use HTTP requests) -- such as mobile devices, social media websites and desktop applications. In addition, you can use the Visit API to add custom variables to existing, monitored website visits. Access is restricted to applications which use the OAuth standard to authenticate against the LivePerson platform, and which have been granted explicit access by the account owner. For more information, refer to REST Visit API Reference and OAuth for Signed REST Communication.
Visit API (Unsigned REST)
Monitor the activities of your visitors beyond your website -- on a wide range of devices, applications and websites (as long as they use HTTP requests) -- such as mobile devices, social media websites and desktop applications. In addition, you can use the Visit API to add custom variables to existing, monitored website visits. For more information, refer to REST Visit API Reference.
Notes:
An application can consist of a single plug-in and multiple APIs.
Unsigned APIs should only be used if signed API calls are not possible. Signed API calls are not possible in scenarios where Secrets cannot be kept secured (such as in Script languages or binaries where Secrets can be uncovered and compromised).
Starting from the Summer 2011 release, both signed and unsigned applications need to be installed. Unsigned applications are installed in the same way as signed applications, will be visible in the Manage tab in the Admin Console and the account owner will not need to change the account’s security setting to allow unsigned applications. LivePerson conforms to backward compatibility standards, therefore existing applications will continue to work as they did before.
3. Develop the Application: Depending on whether you are developing an API or a plug-in the required steps vary as follows:
API: Develop the application on your computer.
Plug-In: In order to develop a plug-in you require a Developer Account. (This is in addition to the Test Account, which is described below). Obtaining a Developer Account displays additional tabs within the Admin Console, where you develop your plug-in.
4. Request a Test Account: From the Resources menu, point to API Keys & Accounts, select Create New Account and then select the type of account you require. You can create Small Business and Midsize Business test accounts. A Test Account starts off in a “clean” environment, which means that there are no existing rules. You will then be able to add further applications to the Test Account to see how they operate in this controlled environment. If you would like to create visitor traffic for a test account you need to create a website and deploy the Monitor Tag, just like any account owner would. Please refer to the LivePerson manuals for information on deploying the Monitor Code.
5. Install the Application on the Test Account: After developing your application, you will need to add the application to your account so that the application can be tested. From the Resources menu, point to API Keys & Accounts and the select View My Applications. Click the Install in Account link.
The Admin Console Login page is displayed.
Enter your login credentials and click Log In. Follow the instructions to add the application to your account.
You are then redirected to the application’s approval page in the Admin Console, where you will need to approve the application and grant it access to the account. An example is displayed below.
Select the I have read and agree to the terms check box and click the Approve button. The following page is displayed.
Note: If you are installing a signed application a Verification Code, which includes the Access Token and Secret is also displayed. For more information on signing applications, refer to OAuth for Signed REST Communication.
The installed applications are displayed in the Account Set Up> Applications> Manage (tab). After your application goes live, the account owner will follow a similar procedure to add applications to their accounts.
When you have finished testing your application it is ready to be used in Live Accounts, you need to request a Live Application Key.
Making the Application Available to Live Accounts
Important Notice:Live API Keys are approved only for active customers and subject to additional fees.Please contact your LivePerson account executive for more details. If you are a partner requesting a Live Key on behalf of a customer and/or for your application, you must be an active Platform Partner. For more details, please contactpartners@liveperson.com
Follow these steps to make your application available to Live Accounts:
1. Request a Live Application Key: From the Resources menu, point to API Keys & Accounts and the select Create New Application Key. This is a similar process to obtaining a Development Application Key. The following page is displayed.
Notes:When creating a Live Application Key, select Live in the Purpose field. For unsigned applications such as JavaScript, the Live Application Key must be requested for a specific LivePerson account number. Enter the account number in the LivePerson Account Number field.
2. Complete the following information:
Field
Description
Application Name
Enter the name of the application you are developing. This field that will be displayed to the users of your application.
APIs Used
Select the types of APIs that the application will use.
Purpose
Select Live to indicate this application will be used on live accounts.
Description
Enter a short, informative description regarding the benefits of the application you are developing. This field will be displayed to the uses of your application.
Application URL
Enter the URL for this application on your website.
Phone Number
Enter your contact phone number in case LivePerson needs to contact you regarding the approval of the application key.
Support Email
Enter your email address in case LivePerson needs to contact you regarding the approval of the application key.
What best describes you
Select one of the following options:
I'm a LivePerson client developing for my organization.
I'm a third-party vendor developing for LivePerson customers.
I'm a LivePerson partner selling my applications to LivePerson customers.
Enter your LivePerson account number.
Enter the LivePerson account number for which this key is required.
Is your application commercial? (Will you charge people for the application?)
Select Yes if you will charge people to use the application, or select No if this is a free application.
Does your application run advertising?
Select Yes if your application includes any advertising or select No if the application does not include any advertising.
Who will be using your application?
Enter a short description of the target users of this application.
Would you like to receive API related updates?
Select the check box to receive API updates from LivePerson.
3. Select the Accept check box after reading the LivePerson Developer Agreement and then click the Save button.
4. Wait for LivePerson to Approve the Live Application Key Request: LivePerson reviews your application and if acceptable a Live Application Key is made available. A LivePerson representative may contact you during this stage. For plug-in applications please allow up to 5 business days to review the XML code.
5.Update the Application with the Live Key: Change the key used in your application to the new Live Key, depending on the type of application you developed:
Unsigned APIs: You need to copy the Install in Account link (see example below) in the Application Keys section and send it to the account owner. After the account owner logs in to their LivePerson account, they will need to grant access to the application.
Signed APIs: You need to copy the Install in Account link (see example below) in the Application Keys section and send it to the account owner. After the account owner logs in to their LivePerson account, they will need to grant access to the application. They will receive the access token and secret for your application and will send it to you. You should use this information as part of the signing process.
Plug-Ins: Upload the plug-in again in your Dev account. Once uploaded, LivePerson will need to approve the plug-in. Once the plug-in is approved, copy the Install in Account link (see example below) in the Application Keys section and send it to the account owner. After the account owner logs in to their LivePerson account, they will need to grant access to the application.
Upgrading from PC to Mac pro can be marvelous. Ask around and you will see ever increasing numbers of internet users have set Windows aside. No surprise that the Mac's business is increasing. Nonetheless, no matter how happy you are with it: you really should think about a wise organizer for the long-term. Without this, assume significant fragmentation almost immediately, making your Mac slow. And of course, a Mac running slow is the last thing you want ! On any discussion forum you'll find questions. Search for "how to speed up my Mac", or "my Mac keeps freezing" not to mention "uninstall on Mac". Don't know how to handle registry errors? Does your registry need a clean up? Are you trying to find a user friendly uninstaller?
Need to protect your Mac? Regrettably, with the Mac's skyrocketing sales figures, viruses and other malware are no longer limited to PCs. At the very least, one thing you're going to need is up to date antivirus programs.
Lastly, what happens you're robbed of your Mac? Are you aware there's a nifty little computer program you could use? It locates what it's attached to and generates an automated file updating you on the circumstances - which includes a image of the thief. No, really - what they stole grabs pics of whoever's using it. It is then a good deal less trouble for the police to prosecute them.
Of course, we recommend you take advantage of robust encryption techniques as well. Making sure personal files stay that way is imperative, to say nothing of encrypting credit card details. And, obviously, your priceless creative works. mackeeper mac
You'll be pleased to know it's easy to handle all these questions straight away. There is, in fact, an extensive program suite. Any review of MacKeeper will show you it's invaluable. It will help you make your computer run more smoothly. You get security for your system . Besides this, ensure a clean registry, delete useless apps, etc. Consequently I must advise you read some reviews. It's been getting top scores on Mac community forums.
Using a Mac can be fantastic. We're sure we hardly need to advise you that progressively more individual consumers have abandoned Windows. Nonetheless, irrespective of how content your new computer makes you: you should think about registry cleaner software to manage it. Otherwise, you may well encounter significant cluttering before too long, causing slowdown. Is that the best you can hope for? Looking at any message board you'll find queries. Search for "how to uninstall programs on Mac", "Mac slow", "my Mac keeps freezing" or "how to speed up my Mac" and even "Mac running slow". Not sure how to deal with that registry error? Do you need a clean registry? Want a no brainer tool for uninstalling programs on Mac?
So, you're nervous about your Mac? These days, many viruses are no longer limited to Windows machines. At the end of the day, a very important factor you cannot leave out from now on is up to date antivirus programs.
Ask yourself, what do you do if your Mac gets stolen? You'll need to run a little something on your computer. This application can pinpoint what it's attached to and generate a procedural report with its position even including photographs via web cam. Read that again - it can really take pics for reference. Doesn't that seem like it'll set your mind to rest? mackeeper com
While we're talking about security, we recommend you apply strong passwords. Hiding your personal documentation is critical, as is protecting credit card details. Any IP you own deserves identical treatment.
You'll be happy to know it's easy to take care of these questions right now. Reading reviews will lead you to an extensive utility bundle. It's name is MacKeeper, developed by ZeoBits. Take the opportunity to accelerate your Mac. Everything on your hard drive are guaranteed safe and secure. On top of that, get rid of unused software and much more. Hence I have to recommend you investigate MacKeeper properly. ZeoBits are rightly proud of their high ratings on web sites hosting Mac reviews and antivirus software reviews.
Working with a Mac is a superb experience. Look around and you'll see significantly more people have chosen a Mac. It's not surprising that OS X's star is on the ascendant. Of course, irrespective of how happy your purchase makes your family - it'll need registry cleaner software just in case. Without this, chances are you'll run into severe fragmentation in no time, bringing about slowdown. You won't be the only one. A cursory web search provides sundry support requests. Standouts include: "my Mac keeps freezing", "how to speed up my Mac", or "Mac slow" and "my computer is slow". Tired of fixing these problems? Is your computer in need of a clean up? Is what you're looking for a no-brainer uninstaller?
So, you're anxious when it comes to your computer's system security? These days, viruses and other malware aren't purely something Windows users think about any longer. No shortcuts here. Therefore, any Mac user should think about strong antivirus programs. mackeeper scam
Ask yourself, what do you do when should your Mac be taken? Did you realize there's an easy answer for that? It will track down what it's running on and create a computerized document updating you on its circumstances down to images via web cam. Yes, you read right - you'll have pics for the prosecution. Doesn't that seem like it'll make life easier?
What's more, you'll need to make use of strong passwordswhich hardly needs saying. Securing your personal documents is paramount, to say nothing of encrypting credit card details. Add to that your tax declarations and maybe folders not for your family. Think your hard work should get anything less?
You should find it easy to take care of any such concerns right away. Reading reviews will uncover a utility bundle. Any MacKeeper review will show you of its value. It helps you maximize performance. You get security for your system . Moreover, delete irrelevant programs, etc, etc. Naturally we do suggest you have a close look at ZeoBits' creation. ZeoBits are rightly happy with their high ratings on Mac web sites. Best of all, support is exceptional, too.
SayIt™ from nVoq is a web-based solution that allows chat agents to use their voice instead of keystrokes to improve the quality of customer service. Agents can use short voice commands to facilitate chats, access knowledge bases and navigate CRM tools. They can also speak chat responses instead of typing, saving time and improving the quality of their responses. SayIt enables managers to focus on recruiting service-oriented employees vs. those who have super keyboard skills.
Highlights
Real-time
Web-based
No client software to install
Easy to learn and use
Voice-enabled removing the inefficiencies of the keyboard
Customer voice profiles allows for high levels of accuracy for chat agents with accents
Specifications
Version: 7.3
Languages Supported: U.S. English
Client Components: Java 1.5 or great and a noise-canceling headset
Company
nVoq is a privately-backed provider of speech to text solutions headquartered in Boulder, CO. Founder and CEO Charles Corfield is a successful entrepreneur.
nanoRep instantly answers all repeated questions from any webpage and invokes chat for unique and legitimate questions, thereby reducing chat abuse while increasing the number of chat sessions and chat efficiency. nanoRep helps software providers, online shopping providers, online retail providers, e-commerce providers, business, financial and insurance providers, education providers, utility providers and marketplace providers work in a multichannel market. nanoRep developed a complete customer support solution for today’s e-commerce markets, by providing instant, self-service, self-learning, multi-channel customer support for driving up sales and decreasing customer support cost.
Questions are asked in a free and multilingual text.
Self-learning/build up Q&A knowledge base.
Accurate answers provided instantly in every channel.
Reduces up to 92% of all repeated questions to support escalation. Personal questions are transferred to chat reps.
Increase conversion rate.
Increase reps' productivity (improved FCR).
Highlights
nanoRep is a scalable, web-based help-desk software with support ticketing system and chat, a self-learning Q&A knowledgebase and on-the-fly multilingual translation.
Learns all repeated customers’ questions and reps’ answers from multiple channels and automatically builds up Q&A knowledgebase.
Provides users’ self-service experience with professional, consistent and accurate answers instantly across different channels from a single Q&A knowledgebase.
Handles all escalated tickets professionally until they are solved.
Quick and easy to deploy; getting started literally takes minutes.
End user interfaces include: website support page, website floating widget all over online shopping pages and Facebook support page.
Support escalations to agents from all channels via emails and chat.
Reps interface is based on intuitive help desk software.
nanoRep learns its Q&A from multiple channels such as: Website FAQ, nanoRep widgets, Chat, emails, Facebook and Twitter.
Specifications
End Users Languages Supported: 34 languages System Requirements: A script from nanoRep website is provided for each customer’s websites. The Solution integrates with existing LivePerson platform with no modifications. No additional requirements at customer site. Authentication: User name and password key is provided per customer.
App Architecture Overview
This App uses the Visit API to communicate with LivePerson servers.
Company
Founded in Q1, 2009, nanoRep helps software providers, marketplace providers, online shopping providers, online retail providers, e-commerce providers, business, financial and insurance providers, education providers and utility providers work in a multichannel market. nanoRep developed a complete customer support solution for today’s e-commerce markets, by providing instant, self-service, self-learning, multi-channel customer support for driving up sales and decreasing customer support cost. To learn more or to schedule a meeting, please check our website at www.nanorep.com or email us at sales@nanorep.com
The samesurf integration with LivePerson presents a robust co-browsing platform that enables agents and customers to browse and interact with the same content in real-time without requiring installs, downloads or plugins of any kind. It provides visual context to online support, assisted sales and user sharing interactions by integrating complementary features such as mouse tracking, auto-scrolling, screen drawing, joint form filling, control passing, SSL encryption, synched video sharing and audio & video chat.
Samesurf’s cross platform technology transforms co-browsing into a delightfully simple, fast and fully interactive experience that doesn’t rely on screen sharing, remote desktop or proxy servers.
Highlights
Enables agents to instantly escalate an LivePerson text chat to samesurf co-browse via a single click that doesn’t require installs or notifications on either side.
Presents the ability for agents and customers to lead one another through open and authenticated sites on any platform or device in a fully interactive and secure manner.
Enables agents to instantly join customers on the same page without requiring passwords, repeated logins or entry into unaffiliated sites.
Unleashes two-way participation and joint collaboration between agents and customers by taking the form of a simultaneously interactive experience.
Simulates the experience of “being together” by enabling agents and customers to share screen annotations, input box entries and cursor positions in real-time.
Supports the starting and joining of co-browse sessions through all of the customary channels ranging from the LP Agent Console and phone support to the customer’s ability to start or join sessions independently via a single click on enabled sites.
Couples seamless integration with the LivePerson Agent Console into a highly intuitive user interface design to promote a positive training and utilization process for agents.
Integrates proprietary technology that scales incredibly well for both SMBs and enterprise clients within a pricing structure that is flexible and cost effective.
Specifications
Version: 2.0
Languages Supported: English (localizations available)
Client Components: LP Agent Console
Company
Samesurf is an application and site embed platform that enables multiple users to browse and interact with the same content in real-time without requiring installs, downloads or plugins of any kind.
Samesurf’s solutions for online support and assisted sales significantly improve user satisfaction, first contact resolution and upsell opportunities while promoting self-service activity. The company’s offerings for real-time user sharing significantly heighten conversion rates, dwell times and the generation of highly targeted traffic.
Samesurf/Actual Worlds, Inc. was co-founded by CEO K. David Pirnazar and Sapient co-founder Jerry A. Greenberg in January 2009 and the company has multiple patents pending on its underlying technology. Sapient serves as samesurf’s launch partner and its investors include Omninet Capital which was established by co-founders of Qualcomm.
Version:2.1 Languages Supported: English, Spanish, French, Italian, Russian, Portuguese, 12 other languages* Client Components: SaaS Based components hosted on cloud, JAVA Script embedded in your website or mobile App
Company
Support Machines provides high quality Automated Customer Service Solutions for use in the Telecom, Cable and Call Center industries. Our platform provides customer support on the web, mobile application or social network service. Our goal is to help our customers provide high quality customer service, 24/7/365 with zero wait-time, while reducing support costs by as much as 50%.
Support Machines was founded by a team of Natural Language Processing experts and software developers who believed it is possible to create computer software services that can engage people in meaningful and helpful conversations in a natural and friendly way.
Support Machines team includes customer support professionals who have helped implement support systems in major Telecoms and Financial services. We understand the needs of large enterprises and the way customer support departments operate and our platform has been designed to meet with their needs.
In today's DTOD we will cover Live Key & Plug-In Approvals
Once you have concluded the development phase of your application, a Live Key will allow you to use your application with your Live account.
Live Key Prerequisites:
Let's begin with a quick overview of the prerequisites needed in order to obtain a Live Key.
Live Keys are approved only for active LivePerson accounts and are subject to licensing fees. In addition, Live Keys are only available with select LivePerson product lines. (Please contact your LivePerson account executive for more details as needed.)
If you are a partner requesting a Live Key on behalf of a customer and/or for your application, you must be an active Platform Partner. (For more details, please contact partners@liveperson.com)
Requesting a Live Key:
Follow the easy steps below to submit your Live Key request:
First, you will have to register and login to the community. Once logged in, mouse over Resources > API Keys & Accounts > Create New Application Key. Please fill all the fields as required.
Live Key & Plug-In Approvals:
LivePerson reviews your application and if acceptable a Live Application Key is made available. A LivePerson representative may contact you during this stage. Please allow up to 2 business days for Live Key approval. For Plug-Ins, please allow up to 5 business days to review the XML code.
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